Get your foot in the door – Salary Calculator

As many of you will know I’ve been job hunting over the past few months as a result of losing my job in mid-July. There are many challenges with job hunting one of which is figuring out what each salary will actually provide in terms of ‘take home’ pay.

That’s why I was very pleased to discover the app below. It allows you to enter a monetary figure, choose whether it’s an annual, monthly, daily or even hourly figure and then provides you with a ‘take home’ figure taking into account the usual deductibles, you can even input any pension % deductible and it will take that into account.

We can dream eh?

If you suspect that people within your organisation would find this of benefit then you’ve got a wonderful opportunity to ‘get your foot in the door‘ and prove the worth of performance support via mobile devices.

Why not take a look at these apps and consider whether you might want to direct your colleagues towards them.

iOS app (iPhone) – £FREE (I’m personally using this app)

Android app – £FREE (I haven’t used this app myself, but its features very closely resemble the iOS app I use)

Inevitably there will be some people who do not have a mobile device and will bemoan the fact that you are offering their colleagues who do have a mobile device something that they themselves are unable to benefit from – don’t let this put you off.

Simply tell them to carry on using whatever tool or process they have always used – simples!!!

And you know what? Even if people don’t opt for these apps, you may have just sewn the seeds for them to look for an alternative….

Good luck and let me know how you get on

The blog post that started it all

View the original article here

My day playing at marketing at #AMC13

Earlier today I attended Another Marketing Conference in order to try and (as I said in this previous post) gain a different perspective on ‘changing behaviours’ from outside the L&D bubble that I’ve found myself living in.

Readers of my ‘Small Chunks‘ post will know that instead of trying to capture every piece of information that is conveyed during conference sessions I always try and identify ‘small chunks’ that I can take away and work on as opposed to HUGE strategic-thinking pieces.

09:30

You can’t have too much data! or can you?

Peter Waggett
Emerging Technology, IBM

Data is everywhere and it is now easy to capture information on our customers and prospects. Getting beyond the hype associated with Big Data requires understanding of the data and knowledge to turn it into something actionable. This talk will discuss the issues associated with the practical and responsible use of Big Data and detail future trends.

My takeaways from this session:

Peter told us the story of ‘Millenium Challenge‘, a US Military exercise in which the ‘friendly’ force mulled over its data for so long that the ‘opposing’ force just went ahead and ‘destroyed’ several key US assets. In other words, data analysis is all well and good, but without any ‘action/decision’, well…… it’s just…… data analysis! This is something that I’ll research further and if tenable, I’ll keep it up my sleeve should it ev er look like I’m in danger of being forced into ‘analysis paralysis’!

Peter talked us through the Jeopardy / Watson exercise (as he put it, Siri on steroids!). He reckons that in 5-6 years this level of semantic technology will be on the High Streets – another nail in the coffin for L&D or another wonderful opportunity?

10:00

What Nokia did next

Richard Murphy
Global Director of eCommerce, Nokia

For years Nokia was the most desirable brand when it came to mobile phones. However, the smartphone revolution shook things up.

Consumers have changed and so has marketing. The pace of change is accelerating, putting more pressure on organisations to embrace this new digital reality and transform the way they market. How Nokia embraced this new digital reality will offer comfort and inspiration to all of us trying to change our approaches and cultures.

My takeaways from this session:

Richard identified the physical commuting routes his bosses took into work and bought  the posters/advertising space along that route! The feedback from his bosses was great!

Whilst I have no need to go that far, I do think there is some value in locating a lot of my mandatory training campaign material within eyeshot of our Directors office door, not only to ‘big up’ what we’re doing, but more critically to encourage the cascade of the messages from Director level.

10:30

Seamless brand building

Julie Strawson
Director of Marketing, Monotype

A look at how technology can challenge your brand, why the process of branding is changing and how to deliver reliable on-brand experiences at every consumer touchpoint.

Julie will also reveal the results of a new piece of research into how publishing is changing and what’s on offer for advertisers across 100 leading consumer titles conducted by Brand Perfect, Monotype’s community for brands, designers and developers.

My takeaways from this session:

My upcoming mandatory training ‘revamp’ will adopt a campaign approach. Julie reminded us that we need to have a cohesive and seamless experience from one format to another. Many of the videos and animations from the campaign will reside inside our internal collaboration platform, which unfortunately (as it sits in the public domain) requires a login everytime you open the platform up. This isn’t much of a problem when ‘deskbound’ as the platform forms a part of many people’s workflows, it becomes a problem however when I start to encourage people to access the media from their mobile devices as I feel that asking people to ‘log in’ from their mobile device is only likely to create another barrier to the content.

To get around this problem, I plan to dual-host the videos within a Vimeo Pro account. This will allow mobile users to get access to the content quickly and seamlessly as advised by Julie.

11:45

It’s all about ME (Marketing Effectiveness)

Julie Roberts
Marketing Effectiveness Director, TMW

How do we measure our true success? How do we know if we are being effective? And how can we improve? Investing in ‘big data’ is pointless without a concrete effectiveness strategy. Julie will look at, with the increasing amounts of data available, how we should plan, do, check and (importantly) act in 2013.

My takeaways from this session:

I’ll be honest, this was my least enjoyable/useful session of the day which is a pity as this was the one I was hoping to get the most from due to the work I am doing at the moment.  There was a LOT of being talked at, poor slide design, lots of “I’m sure everybody is aware of xyz“, rushing through content etc

So I thought I’d try and glean something from this session….

5 basic questions for marketing

Research – conduct some! (online, panels, in-store)Hypothesise – ask bite-sized questions & build nimble analytical modelsSet parameters – use a simple allocation modelSpecialists – internally & externally, central co-ordinating role & clear RACIs

12:15

Mapping human behaviour with immersive experiences

Jon Dodd
Managing Director, Bunnyfoot

How do we develop products, services and websites that provide customers with a rich, immersive and satisfying experience? What are the little peculiar human behaviours that we need to be aware of and tap into?

My takeaways from this session:

Never consider going into neuroscience!!! Mind. Blown.

Read up on Norman’s 6 Design Principles

14:00

The hedgehog and the fox – and why the social sciences are plural for a reason

Rory Sutherland
Vice Chairman, Ogilvy UK

Recent evidence suggests that our brains – and hence the way we make decisions – may be more variegated than we think – or than we want to believe. One of the implications is that single models of human behaviour may be woefully inadequate, or even misleading. We simply need to accept that a single toolbox may never work

My takeaways from this session:

All models are wrong; but some are useful – and some are dangerous!

Rory suggested

Anybody with a ‘number’, trumps anybody with an ‘abstract noun’ – I’ve had some recent successes when quoting/demonstrating Ebbinghuas’ Forgetting Curve. I’m going to make sure that I have more numbers in my back pocket.

Don’t get bogged down in the attitudinal aspect, make it easy for people change their behaviours and they will construct their own reasons for doing so.

Rory shared this video with us. I can’t for the life of me remember what the context was, but it’s funny so what the Hell!

14:30

Context and content: the two pillars of mobile marketing

Paul Berney
Chief Marketing Officer, Mobile Marketing Association

When it comes to mobile marketing it is vital that we understand how to deliver our content and the role that context plays in how that content is received.

Paul will talk about how the plethora of small screens is changing the way we need to think about our mobile strategies and whether or not we think that it really affects us.

My takeaways from this session:

Include a mobile call to action on my mandatory training campaign material that I can expect people to be accessing via mobile devices. As I’m planning on using Delivr.com to manage my mobile delivery I’ll be able to place the ‘call to action’ on the media landing page as opposed to having to place it on the poster (so can reduce environmental impact, printing costs etc)

I’d been planning to link out to videos / animations etc from physical posters/pop up banners etc, I’m still going to do this, however Paul provided an example of AR enabled sports tickets which has prompted me consider other options for linking the physical world with the online world.

Paul also shared this video with us, makes you think eh?

15:45

Predatory thinking

Dave Trott
Executive Creative Director, The Gate London

One of the most respected figures in advertising, Dave Trott, talks about the importance of the creative spark and how we need to manage our teams and our time to release a little bit more of that inner creative mischief.

My takeaways from this session:

Alas, by this point I had had to dash for my train to start any chance of getting home at a reasonable hour. This is a pity as the tweets that were coming out of Dave’s session suggested he was ‘plain speaking’ which would have made a nice change from one or two of the other speakers.

My overall observations of the day:

It was blatantly clear from every session that online/digital/mobile was a critical element of any behaviour changing marketing plan. Dare I say it, but the level and depth of conversation far exceeded the conversations that I see at most (not all) L&D conferences, a clear indication (I think) about how far behind we are in our thinking???

I have to admit that at times some of the conversation was above my head. I’m not saying this is a bad thing because let’s be honest I was ‘out of my usual comfort zone’ so I guess it’s to be expected, but it also served as a reminder to check the language and references that I use when speaking to people within my organisation around subjects that are within my comfort zone, but very possibly outside of theirs.

It was a welcome relief to hear that the general approach I’m taking with my organisations mandatory training in terms of creating a campaign around it, is broadly spot on. I strongly suspect that my attendance at this conference will help to tweak some of the ideas we are planning to ensure that they have the maximum chance of hitting home and changing behaviour.

Biggest non-surprise of the day was that there were no other Learning Professionals there (at least none that I could ascertain during the breaks and lunch), which is a real shame….. perhaps next year?

View the original article here

Book Review – ‘Remote. Office Not Required’

Remote – Office not required

Regulars Twitter followers will know the fun and games I’ve had since October of last year with my daily Peacehaven – London commutes to undertake a 6 month contract.

Since then I’ve picked up the book ‘Remote – Office Not Required’ and have been (rather ironically) dipping in and out of it on my commutes into London.

Over the next few posts I plan to share with you some elements of the book, if you simply can’t wait, you can find it here. (Amazon UK store)

Gotta dash….. Train to catch…

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Go Mobile MindMapping (try saying that 5 times, quickly)!

Yesterday saw me attend an Epic hosted event with 125 other people which centered around Epic’s new Go Mobile publishing platform GoMo. There were a number of sessions taking place, but my main reason for attending was to look at the GoMo platform itself.

I normally take traditional ‘list style’ notes in something like Evernote or Notes, but on this occasion I thought I’d try out the MindMeister mindmapping app on my new iPad. I’ve have used MindMeister before from a laptop and on my Nexus S but those instances have always been in ‘ideal conditions’ i.e. sat in the quiet coach of a train or on the loo. They have never been in a ‘live environment’…. until yesterday….

Here is the mindmap I created, the nodes relating to iTune app have links within them, so why not take a look at the apps in question?

I have to admit that as I was new to the User Interface (UI) on the iPad I stumbled quite often and perhaps missed a little of the GoMo session itself, but overall I feel that I captured the salient points from the session. Clarke Quinn seems to be something of a master at this as he regularly produces very rich, informative mind maps during live sessions – I must remember to ask him how he does it!

I’ll try and spend more time practicing on the app before I attend my next session as this should hopefully lead to more fluent use in the session and ultimately result in more information being captured.

Do you take notes during live sessions and if so how?

If you mindmap, what are your ‘top tips’?

View the original article here

Do you have a few minutes for an #Intervue?

As I was trawling through my early morning tweets upon arriving at work on Tuesday morning (on my mobile phone obviously, due to the fact that I work in 1906 and Social Media is blocked on my work machine) I noticed that John Dalziel from RSC NW had tweeted this

Knowing that John always has something interesting to share I immediately clicked on the link, but realised quite quickly I needed to be on a PC. In the meantime I checked out what John had to say about this tool on his blog.

As soon as I got home (or as I call it, 2011) I clicked through on the link to discover this site.

Essentially you:

Set up a free accountType some questions that you want to ask others (you can add some additional text at this point)Email/tweet the link to the questions and then sit back….

The recipients of the link will see your question(s) and (here comes the good bit) can provide the feedback/responses via their webcam (up to a maximum of 60 secs video per response). Intervue will capture their video responses and allow you (or if you choose to share them, others) to view those responses.

Anyway, as they say “a picture paints a 1000 words” so here’s my initial intervue, and here are my responses why not give it a try yourself? The video responses themselves can be downloaded in mp4 format, so you could even edit the responses together to form a short movie.

My initial thoughts as to how this could be used are:

Preliminary interviews with prospective employees.Language training – pose a question in either the native/foreign language and then ask the respndent to respond in the opposite (or same) language.During a leadership training programme ask team members to provide evidence that their ‘leader’ is demonstrating the requisite behaviours. A damn site more accurate than asking the ‘leader’ to write their own evidence (as I have witnessed in a recent ILM programme!)Use as an assessment tool to allow learners to provide descriptive responses.

Please do take the time to respond to the intervue I have set up above, as I intend to wrap the responses up in a video which I will publish on this blog at a later date.

If you can think up any additional uses for this (and I am sure there are loooooads!) please feel free to leave your thoughts in the comments box below.

View the original article here

Engaging The Unwilling Learner – Live Blog from #LT12UK

Mark Berthelemy – Capita

Poor outward comms from ‘us’

Poor intrinsic motivation to listen to the poor comms (from the learner)

We put too many infrastructure blockers in place!

Possible solutions to that, may be?

Leave blockers in place and put support in placeuse simpler systems

Push people towards intrinsic motivation

Don’t we want learners to pull content down because they want to?

We may be good at designing the intervention, but we aren’t so good at communicating around the intervention. We should take a leaf out of our Comms department book, maybe even merge the departments, after all aren’t we trying to achieve the same goal?

Management should set:

And set the vision that learners are expected to identify and source their learning opportunities

Gareth Williams Cambian Group and Information Transfer

Branded their training using the word ‘achieve‘

Poster campaignsMerchandiseBrochure for all sitesPromos movieRoadshow presentationsArticle in company newslettersRegular board reports

Here are the results so far

View the original article here

Twitter to G+

So it’s been a whole weekend since I decided to step away from Twitter and concentrate my energies in G+.

As with most reflective exercises, the first weekend has presented me with nothing that I didn’t already know, but it has brought them to the forefront of my mind.

Firstly, I feel that I have used Twitter for 3 purposes to date:

The posting of links to my own online contentThe discussion of professional areas of interestMindless, banal waffle (which rather interestingly was one of the contributing factors to me ‘going off’ Twitter – was I a part of the problem???)

Whereas in comparison G+ had only ever (with a handful of exceptions) been used as a place to tout links to my blog.

I hadn’t really looked at other peoples contentI hadn’t gone out of my way to seek out and follow new peopleI hadn’t engaged in any conversations.

This realisation has confirmed that my decision to engage with G+ on a deeper level has been the right one, in fact my plan (at the moment) is to completely transform my usage of the 2, so I’ll still be posting blog links etc to Twitter but expect to see less conversation and waffle (I can hear the sighs of relief from some of you now) instead if you want to engage in that, then why not head over to G+ and say Hi….

Photo source.

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I say “tomato”, you say “redvinegrownvegetableation”

Let’s be honest as Learning Folk who have an interest in using technology to add value to our organisations and our learners, we have a tough job on a number of fronts. Not least of which is the challenge in positively influencing those people in our organisations who are responsible for giving the ‘nod’ or putting their hands in their pockets.

So why do we make it hard on ourselves by (at times it seems) making up words or at best picking an existing word to explain what we are doing i.e. curation and gamification???

Surely a couple of words or even a sentence to explain what we are doing is better than trying to cram our plans into a single word?

I have been working with a published author Fiona Talbot for a few weeks now and she has been telling me of some work she has been doing with Corgi/Gas Safe to rewrite their manuals by putting them into Plain English. Interestingly the rewritten version is slightly longer than original version.

Because sometimes in order to make things clearer to people we need to take the time  (and word count) to explain things in Plain English as opposed to using jargon or overly complex words in a vain effort to sound ‘with it’ or dare I say it…. ‘buzz wordy’!

I’ve been thinking about this for some time, however a recent blog post from Saffron Interactive prompted me to respond to. I suspect that there may be some problems with Saffrons commenting system as I left the comment over 29 hours ago and it still hasn’t been moderated so I though it best that I reproduce the original post (and my comment here)

This is a report back from my first day working at Saffron Interactive. Apologies for the short delay, but you’ll understand that I have been very busy for the last month! In an exciting start to my Saffron career I spent my first day attending the Learning and Skills Group (LSG) conference at Olympia – a great way to be introduced to the world of e-learning.

I do not come from an e-learning background but I have always had a keen interest in technology and games and one particular talk really captured my imagination. I’m sure most people are familiar in some form or another with the world of video games whether through PCs or a range of consoles covering all ages and tastes. Gaming however is now beginning to have an effect outside of our leisure time and is becoming prevalent in everyday life, for example the way we shop, network and … learn.

For those unfamiliar with Gamification – a new and growing concept in the world of e-learning – the idea is based on the use of gaming mechanics to increase user engagement whilst delivering key learning objectives. For those still somewhat mystified by the term I have included a definition below;

“Gamification works by making technology more engaging, and by encouraging desired behaviours, taking advantage of humans’ psychological predisposition to engage in gaming.”

Radoff, Jon (2011). Game On: Energize Your Business with Social Media Games. Wiley. pp. xxxii. ISBN 9780470936269.

At the LSG conference, this was explored in depth with a talk from Alicia Sanchez who has been appointed “Games Czar” at the US Defense Acquisition University (DAU).

Alicia’s talk presented some interesting examples, in this case based on military procurement, an area that apparently requires regular and incredibly stringent compliance training. By using the setting of a game, a far more positive response was generated from the workforce in digesting the necessary content for their roles. One such example was a simulation where the user would carry out compliance checks on weapons on the premise of preventing an alien invasion.

What’s more as gaming has begun to take on a social aspect, this can be incorporated into e-learning for even higher levels of engagement. For example, in the same way that Xbox players use “gamer scores” to celebrate achievements and relate to their peers, the DAU allows players to build online profiles giving added value and a social element to their learning achievements. This is also great from a learning provider’s perspective as it provides a method for demonstrating the impact that its courses have on user groups.

If you take this social aspect in combination with a Gamification style of e-learning further, it is also clear how learners working together could gain huge additional benefits in terms of organisation and teamwork given the right environment. In a previous organisation I worked at, the Sales Director actually mused:

“If teenagers can work together in World of Warcraft to be organised and achieve common objectives I do not see why our sales force cannot do the same!”

It will be interesting to see if many of the positive side effects of massively multiplayer gaming would become increasingly prevalent as an additional benefit for this type of delivery. Although I would add a caveat here that had the sales force assembled itself into a 30 man raid group and stormed customers offices (a la World of Warcraft) it may not have gone down well. I do hope however you can see the point I am making In terms of cooperation between departments and employees.

Of course there are limitations to the Gamification of learning. Budgets are always under increased scrutiny and is there as one of my colleagues put it an assumption that “if its fun it can’t be good for you”? Even taking these issues into account it will be interesting to see if this is a view that shifts if Gamification style courses begin to build up a backlog of case studies with quantifiable results. The other long term factor here could be as younger generations of the workforce come into management positions with a greater familiarity with the culture of gaming there will be an increasing appetite at senior levels to champion this as a style of learning.

As a final note I would like mention one of my favourite solutions of this type currently on the market: a revision of House of the Dead which is not only guaranteed to improve users’ typing skills but also looks like great fun!

I look forward to giving some further updates on Gamification from the Saffron perspective in the coming months.

Share, bookmark, add 

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Oh well, at least somebody’s finding my work of use…

….pity it’s not my employer!

Regular readers will know the ongoing struggle that I am having with my organisation in terms of enabling anything beyond ‘click next’ type elearning, it will probably come as no surprise to many that I have considered letting this blog fizzle out for similar reasons as Karyn Romeis, however I have always been aware that my best chance of securing another job with a more forward thinking organisation lies with being able to demo an up-to-date knowledge of the industry. This blog enables me to do that, albeit with a constant niggling voice in my head saying “what if nobody finds this info useful” “what if I’ve misinterpreted what organisations want/need”

So you’ll understand my relief to receive this tweet over the weekend from Mike Collins

When I first started blogging my initial reasons (as I suspect most new bloggers will testify to) was to provide a space to reflect upon my experiences and through that reflection provide a valuable learning opportunity. However over my short blogging experience I have to admit that I now look for blogging opportunities which may be of benefit to others.

In a forthcoming podcast I’ll be chatting to some other bloggers and asking “why do they do it”, but in the meantime Dear Reader what about you?

Do you blog?

If so, why?

Do you gain ideas and inspiration from other’s blogs?

If so what?

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Green Mountain Coffee Roasters Case Study: Fighting Hunger, Growing Communities

In observance of World Food Day this week, BCLC is spotlighting an interesting case study about food security, submitted by Michael Dupee, VP of CSR for Green Mountain Coffee Roasters Inc. The case study appears in BCLC's new publication called "The Role of Business in Emerging Markets." 

A 13-country food security partnership stemmed from the company simply asking, “what social challenges exist in our supply chain?” Here's insight into GMCR’s food security work in coffee-growing regions around the world: 

Green Mountain Coffee Roasters’ (GMCR’s) deep and vested interest in reducing hunger and actively assisting food security projects in coffee-growing regions around the world was ignited and is fueled by our understanding of los meses flacos, or “the thin months”: a harsh reality faced annually by people integral to its supply chain. Between harvests, many coffee-growing communities struggle with hunger as their money and supplies run low and they often cope by eating less; buying cheaper, less healthy foods; or borrowing against future earnings to make ends meet.

Supply Chain Partners -- GMCR first learned about the thin months through its efforts in 2006 and 2007 to better understand the social challenges in its supply chain. That research prompted GMCR to reevaluate its criteria for making grants in coffee-growing communities. Today, food security is a primary focus of GMCR’s supply chain outreach program, which seeks to fund work that directly benefits local communities in its supply chain on key sustainability challenges.

Food Security -- GMCR supports food security programs managed by non-governmental organizations and coffee cooperatives in its supply chain and estimates that these programs have reached more than 58,000 families in 13 countries since GMCR began this journey in 2007. Recently GMCR has renewed multi-year commitments with its partners in East Africa, Indonesia, and Latin America to strengthen rural livelihoods and improve reliable access to healthy food.

In order to effectively address food security, GMCR consults directly with those affected by the thin months to determine the most pressing issues they face and the most realistic and sustainable ways to tackle them. This approach, rather than assuming what is most important to the communities or attempting to solve a specific problem the company is interested in, yields the most potent and enduring results.

Additionally, GMCR has found that partnering with other organizations is the most effective way to support coffee-growing communities and help farming families become more self-sufficient. GMCR has partnered with Heifer International, CIAT, Catholic Relief Services, Save the Children, Coffee Kids, The Coffee Trust, and Mercy Corps, among others, to improve access to nutritious food in coffee-growing communities throughout the year. Ultimately, a strong supply chain is a prerequisite for a healthy business and GMCR works with the communities in its supply chain to address the challenges posed by los meses flacos.

Related: The Role of Business in Emerging Markets

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Making the Case for Impact Sourcing

//Editor's Note: Ms. Janah is BCLC's Oct. 11th keynote speaker at the 2012 Global Conference, CSR: Business Solutions for Emerging Markets. Follow the conference tweetchat at #BCLCglobal. A video with part of her speech will be available after the conference.//

Two weeks ago, B Corporation, a network of socially responsible “for-benefit” businesses, announced its plans to scale internationally at the Clinton Global Initiative. Many of these businesses are supported by impact investors, a group of double- and triple-bottom-line funders that received little attention until the Rockefeller Foundation launched a major impact investing initiative in 2008. Impact investing now boasts $50B in assets and is expected to grow by a factor of ten in the next decade.

Much as impact investing is transforming capital markets, impact sourcing could transform the trillion-dollar outsourcing industry. Impact sourcing, a new initiative piloted by the Rockefeller Foundation and several key partners, including my company Samasource, promises to connect poor and marginalized people to digital jobs on a massive scale.  A study published last week by Avasant projects by 2020, the market for Impact Sourcing services will grow to employ 2.9 million people and generate revenues of $55.4 billion.

There are many reasons to be skeptical of impact sourcing as a strategy to create large numbers of jobs for the poor. Constraints abound—literacy, access to infrastructure, the types of work that poor people can do, and the large number of for-profit outsourcing companies competing for similar work. Why not focus on impact agriculture, or impact manufacturing—fields which seem to have fewer barriers to growth in poor regions?

I left my job at a consulting firm five years ago to start Samasource, an innovative social business that connects women and youth in poverty to dignified work via the Internet.  I founded Samasource because I was frustrated by traditional approaches to poverty alleviation. Even those approaches focused on jobs often equip poor people with skills for which there is little market demand. One of my colleagues recently told me about a program in northern Uganda that trained youth to be cobblers. This sounds like a great idea, until one visits the town and realizes that the only shoes anyone wears are flip-flops.

I believe there is no other way to create decent livelihoods for the world's poorest people than to connect them to global markets as producers, and on fair terms. Low-end digital work, the kind of stuff we tackle with our microwork model, is a fast-growing industry. Through microwork—small digital tasks parsed from larger projects—Samasource has developed an efficient way to create dignified formal-sector jobs in poor places with little infrastructure. Microwork is a piece of the larger impact sourcing pie that is focused exclusively on small tasks sent to people without advanced training or skills.

Microwork is an efficient way to create good formal-sector jobs in poor places that lack traditional infrastructure, among people without a ton of formal outsourcing or digital work experience. We have seen that in many countries, education and literacy have scaled faster than demand for formal labor, leaving an enormous surplus of young people with no hope for employment. In Kenya, for example, 95% of people under 30 can read and write English, but there is over 40% youth unemployment (this is the official government estimate; the World Bank estimates the real figure is nearly 70%).

There are a number of challenges to this model, and to impact sourcing more broadly. We face poor information and communication technology infrastructure in rural areas, lack of management expertise, and other challenges. But I have seen this work over the last four years at Samasource, enough to show me that we can overcome these challenges with a bit of creativity. We have now employed over 3,000 workers from low-income backgrounds in places as diverse as rural Haiti, informal settlements in East Africa, and peri-urban parts in India. We've accomplished this using under $3.5 million in donor funds, and managed to pay out over $2 million in wages (meaning that we are getting pretty good leverage in the market).

Microwork and impact sourcing could be the next big thing in the development world. According to The Coming Jobs War, a new book by Gallup's CEO Jim Clifton, the global economy is short 1.8 billion jobs, mainly in developing countries. His firm's extensive polling data from over 200 countries show that what the world wants more than peace, security, human rights, and even love is decent work—a job that pays a living wage and treats workers fairly. Jobs are the number one priority for hundreds of governments around the world, and what we have developed is an innovative way to create them.

I believe microwork will be a movement akin to microfinance. We are in the nascent stages of this business, and already we are seeing results. Our baseline and follow-on surveys show that workers double or triple their incomes after joining Samasource, and 75% of them move on to higher-paying jobs in the formal sector or higher education. If we could scale this 100x, we'd see an enormous ripple effect of that capital moving into places that are completely disconnected—jobs in service industries, transportation and the like. We'd see a reduction in brain drain as more people would see opportunity locally and avoid "disaster migration" to urban slums. Based on Esther Duflo and Abhijit Banerjee's research, we would see improved educational outcomes for several generations of children--one of the main effects of sustained formal employment in a concentrated area.

We are also exploring models to scale. At our present pace, we expect to pay and train about 20,000 workers by 2017. We will more than double our sales this year. A growing rural business process outsourcing (BPO) network in India is contacting Samasource regularly for guidance on how to build out their centers. Many aspiring rural BPO entrepreneurs come from outsourcing centers in urban India and want to return to their hometowns to set up local shops. They could benefit from our expertise in sales and quality assurance, and we could allow them to use our platform to create local businesses catering to the domestic market. This would enable us to reach at least 100,000 workers in the same period, if not more.

Some say that outsourcing is simply taking jobs from one place and relocating them to another. What we've seen in the microwork space is that our main competitor is not U.S. labor, but non-consumption. Many firms simply weren't digitizing the kinds of information they send to Samasource because it wasn't cost effective. We realized that this critique brought up a valid point: how can we ignore what is happening domestically on the jobs front? So Samasource decided to launch a program in the U.S. next year with a grant from the California Endowment. Our model in the states will be different from what we do abroad—we'll be training people to work from home on growing online work platforms using low-cost training methods. We do not yet know if this model will be a success, but this kind of innovation is desperately needed in our country.

The demand for outsourcing already exists; we now need to find new ways to connect people living in poverty to these opportunities. Impact sourcing could employ roughly 23% of global sector outsourcing jobs by 2020.  I hope foundations, governments, and private donors around the world continue their investment in the impact sourcing sector. To me, it represents one of the most promising solutions to the pressing problem of global poverty, and we need to do as much as possible to see it scale.

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AllLife: Transforming the Future for Those with HIV

Most successful entrepreneurs innovate to meet needs in the marketplace, but few have transformed conventional thinking as Ross Beerman. As the founder and managing director of AllLife, Beerman is helping build a brighter future for those living with HIV in South Africa.

As a keynote speaker at the Business Civic Leadership Center’s CSR: Business Solutions for Emerging Markets Global Conference, Beerman shared AllLife’s strategy and impact with an attentive audience. Established in 2004, AllLife is a rapidly growing provider of life insurance and health management services to people living with HIV and diabetes in South Africa.

Affecting roughly 18% of South Africa’s population, HIV crosses all demographics of the country. Of those with the disease, more than 2 million fall within the market traditionally served by life insurance companies.

However, until Beerman showed that there was another way, those living with the disease were generally unable to get life insurance coverage and a wide range of other financial services products—limiting their ability to participate fully in the economy.

“At the time there was the perception that HIV=AIDS=death,” said Beerman. “With this mindset that the disease was terminal, many people simply chose to not manage it and stepped away from their support group. They didn’t bother to be educated, to buy a house, or to plan for the future.”

What did Beerman and his partners see that the rest of the insurance industry ignored?

“Of course all life insurance companies are for-profit entities,” he said. “So are we. The accepted thinking was that most of the people affected with HIV would not live long enough for the companies to make a profit. So we began to explore how we could help ensure that our clients were able to live longer, healthier lives.”

That’s the basis for AllLife’s success. Through a focused, hands-on approach, AllLife requires that its clients commit to an appropriate treatment regimen. AllLife then tracks and monitors each client’s treatment schedule and regularly communicates with them to help assure they remain healthy and on track with their treatment plan.

“Our clients understand our commitment to them and they have embraced our message,” said Beerman, “which is that you’ll live a long time and we have invested a lot of money that you will, so please listen to what we’re telling you.”

On average, AllLife speaks with each of its clients once a month typically via telephone, text, or email. It’s working. The company is seeing rapid growth—between 50 and 60 percent each year.

Beerman shared that AllLife also runs an aggressive advertising campaign with an overt message for potential clients, but also a call to action for the broader society. “Our adverts show society that those with HIV are valued as customers, so we’re slowly changing the stigma associated with the disease,” he said. “We’re changing thinking around the terminal nature of HIV and encouraging those affected to plan for the future.”

AllLife is a powerful lesson on the power of asking the question, “What if?” And it’s a wonderful reminder of life’s true value—summed up in the company’s tag line: “Because all life is for living.”

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Best Partnership Award Finalist Hilton Worldwide's Soap Saves Lives

Global Soap Project’s founder, Derreck Kayongo, a Kenyan refugee, showed the impact discarded soap could have in saving lives

Think about the last time you stayed in a hotel. Maybe you were on vacation or a business trip. Maybe it was a week-long vacation, or just a quick overnight pit-stop. Out of all the details you remember from your last trip, I bet there’s one piece you can’t remember: the free soap the hotel provided you.

Bar soap is hotel freebie that we’ve come to expect as standard. But let me ask you, do you know what happens to that soap once you check out? Most likely, you left the soap behind without a second thought. If you stayed at a Hilton Worldwide hotel, that soap you left behind might go on to save the life of someone half way around the world.

By partnering with the Global Soap Project, Hilton Worldwide is helping prevent diarrheal disease and pneumonia among vulnerable populations in developing countries. This is being done by simply increasing access to soap! 

Here's more of the story:

Hand-washing with soap is one of the most effective and inexpensive ways to prevent these diseases, which cause more than 3.5 million child deaths annually. Vulnerable populations, such as orphans, refugees, and disaster victims, rarely have access to soap. Hilton Worldwide and Global Soap Project partner to collect, sort, reprocess, and remold used hotel soap into new bars. Global Soap Project then distributes the bars itself or through its screened strategic partners to help critical populations overcome sanitation and hygiene-related disease.

The work between Hilton Worldwide and Global Soap Project is recognized this year as one of the five best business-nonprofit partnerships at the 2012 Citizens Awards - the people’s choice awards of CSR.

Here's why this partnership makes sense:

In addition to assisting some of the world’s most vulnerable people by donating a product that would otherwise be wasted, the partnership with Global Soap Project makes Hilton Worldwide stand out from other hotel properties when it competes for event and group sales contracts, providing a strategic advantage to its core business. This initiative also helps reduce waste in landfills and the need to tap other resources for soap production, advancing Hilton Worldwide’s enterprise-wide sustainability goals. As of early September 2012, nearly 1,000 hotels are contributing, with Hilton Worldwide properties making up more than 1/3 of the total. Hilton Worldwide is working to expand the number of its properties that participate, increase awareness of the Global Soap Project’s mission, and engage others in the hospitality industry.

This year, the competition is steep in the Best Partnership Award and the voting period is almost over. See all the finalists and cast your vote for Best Partnership now! 

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Business Corps: A Snapshot of Real Impact

BCLC’s newest partnership tool, Business Corps, combines a collaborative, multi-company network with skills-based volunteer opportunities to become a catalyst to address social challenges. Over the past year, Business Corps members -- Alcoa, Amadeus, Dow Chemical Company, Greif International, HP, IBM, Merck, Motorola, Tupperware Brands -- have been working in Rio de Janiero, Brazil, with three non-profit partners: CDI, Bola Pra Frente and Saúde Criança.

Below are just a few of the Business Corps members’ projects and their valuable results:

Established a new cloud storage service allowing broad sharing of essential files which were previously inaccessible. Included a 250% to 1,150% storage increase and process changes to streamline communications.Merged all staff email accounts into a single system, which improved organizational efficiency by 200% and increased disc space by 25,500% (100MB to 25GB).Started development on a new online donations platform, which is increasing program awareness and simplifying the receipt of international donations.Held over 20 language lessons with the Executive Director and staff, allowing them to successfully host new international delegations and establish better relationships in Europe.Completed a comprehensive IT diagnostic that established a framework to streamline complex server and account updates.

Last month BCLC issued the One Year Impact Report, highlighting the full breadth of the Business Corps members’ key experiences and impact. Are you interested in effecting change with Business Corps members in Rio? I'd like to hear from you, so email me to learn about partnership opportunities in 2013.

Photo provided by Saúde Criança

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Best Partnership Finalist: Join My Village - An Investment in Women and Girls

If you had a chance to read Nicholas Kristoff and Sheryl Wundunns’ Half the Sky, you will recall the remarkable stories of girls and women triumphing over obstacles to become economic engines, community leaders, and entrepreneurs. PBS recently debuted the book in a two-part TV series where Kristoff and his fellow Ambassadors traveled to visit organizations and individuals working to provide the infrastructure, tools, and training programs to women and girls in vulnerable parts of the world. The TV series focused on highlighting the catalytic areas where women and girls are in need of increased infrastructure such as secondary education, small business training, and maternal health. 

All three of issues are strategic investment areas for an innovation platform nominated for this year’s BCLC’s Best Partnership Award: JoinmyVillage.com.  JoinmyVillage.com is not only a multi-sector partnership but also a multi-company collaborative that leverages funds and technical expertise amongst CARE, Merck, and General Mills.

Here is how it works; the companies’ contributions are “unlocked” by online visitors to JoinMyVillage.com and dedicated social media sites including Facebook. The funds are then distributed to CARE programs that create lasting change for girls and women in Malawi and India. In addition Joinmyvillage.com has become a companywide platform for Merck to match employee donations internationally.  Below is an info graphic that depicts the fiscal trail of dollars invested in JoinmyVillage.com.    

The holistic approach of in-country programming looks to increase women’s access to loans, scholarship opportunities for secondary education and access to maternal health services. What makes this partnership  unique is not only its multi-company partnership design and crowdsourcing tenants but how in-country programming is structured to tackle these incredibly complex challenges with gender specific tools and services to catalyze long term economic benefit and social change.   

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Dow’s Workplace HIV Program Stops Employee Deaths

This month we're dedicating a blog series to sharing information about business-led efforts to fight the global HIV/AIDS epidemic. We're looking specifically at corporate workplace programs that help companies and their employees manage the disease.

As part of our December Series - Workplace Solutions to Beat AIDS - BCLC caught up with Dr. Murray Coombs, Health Director for Middle East and Africa for the Dow Chemical Company. Dow, which received a GBC “commendation” in the Workplace/Workforce Engagement category of the 2011 Business Action on Health Awards, has a workplace HIV/AIDS program that has resulted in lower new infection rate for employees in Africa and zero employee deaths from the disease for five years.

Here are some of the highlights we learned from Dr. Coombs:

Dow's workforce in Africa faced death, ill health, absence, and low productivity due to HIV/AIDS in the early years. Dow's HIV/AIDS policy and program has been around since 1989 and leverages both ILO and internal best practices for policy management, awareness, education and communication, continuum of care (early detection/screening, disease management, treatment, Employee Assistance Program), business impact (models, internal network collaboration, local and global approach), and contributions to external groups such business coalitions, World Economic Forum, UNAIDS, and those serving orphans and vulnerable children.The program has resulted in zero deaths for five years, lower new infection rate, minimal business impact from the disease, global recognition, and care for Dow's people as well as orphans and vulnerable children.Dr. Coombs credits the early commitment from Dow's top management as the factor that led to few issues in developing and launching the program. Still, challenges remain: "Stigma is an issue that needs continual attention. Early detection and treatment have to be reinforced regularly." Another challenge includes continuously funding the program."Our continued engagement with employees, communities, and Dow leadership ensures we will overcome, give attention and find solutions," concludes Dr. Coombs.

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Best Partnership Award Finalist Intel Brings Tech to Education with World Vision

Great partnerships are a natural fit between the two parties. When partnerships work, they leverage the capacity of each team member to a surprising degree. That’s what I see in the Intel/World Vision partnership. It has the hallmarks of a great relationship: it uses pre-existing capacities in innovative ways to create new value, and it uses the core competencies of each organization to ensure this its impacts are targeted and mutually beneficial.

Here’s the short version of what these two organizations are accomplishing:

Intel Education Service Corps (IESC) works closely with NGOs in developing countries to deploy technology solutions based on Intel® Learning Series purpose-built platforms for K-12 education… Four projects have been completed with World Vision in just the past year, with two projects currently in the planning phase for Rwanda and Tanzania in late 2012.

The aim is to deploy the IESC program in multiple communities in the 80 developing countries World Vision serves – effectively matching Intel’s corporate expertise, compassion, and scale to World Vision’s global footprint and mission to improve education in the poorest communities on earth.

Personally, what puts this partnership over the top is that it goes beyond just achieving great outcomes on a pressing issue. It also brings strategic value to each organization. For Intel, it rewards strong employees – turning volunteering into a perk that is meaningful, fun, and effective. For World Vision, it brings low-cost expertise into the field that they could not otherwise access, while leveraging the visibility of Intel to bring more attention to their efforts.  

Good work Intel and World Vision! Their work is being recognized as one of five finalists for Best Partnership Award - the people’s choice awards of CSR. People’s choice voting is almost over. Meet all the finalists and cast your vote for by Friday.

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Chevron Shares Insight from Award-Winning HIV/AIDS Workplace Program

This month we're dedicating a blog series to sharing information about business-led efforts to fight the global HIV/AIDS epidemic. We're looking specifically at corporate workplace programs that help companies and their employees manage the disease.

Chevron became the first energy company to implement an HIV/AIDS policy and program in 2005. The company's fight against HIV/AIDS continues not only through its workplace, but also through its community outreach and initiatives like AIDS Is Going to Lose. Because of its efforts, Chevron won the Global Business Coalition's Business Excellence in the Workplace Award.

To kick off the December series, I interviewed Rhonda I. Zygocki, Executive Vice President of Policy and Planning for Chevron. Let's learn more about the company's workplace fight against the disease:

BCLC: How is your workforce affected by the HIV/AIDS epidemic?

Rhonda Zygocki: Many of the places where our employees live and work -- from San Francisco to Sub-Saharan Africa -- are also the places with the highest prevalence of HIV/AIDS. Around the world, the disease affects our colleagues, friends, families, and communities. That means that while fighting AIDS is not our core business, it is core to the success of our business. When a disease like AIDS threatens your most precious business asset -- your people -- you cannot turn a blind eye. You must act.

BCLC: What workplace programs or policies are in place to help your company and your employees manage the disease?

Zygocki: Chevron has been fighting HIV/AIDS for over 25 years. In 1986, we responded to the fear and misinformation sweeping many workplaces by helping create one of the first workplace videos to educate employees about the disease.

In 2005, we went on to become the first in our industry to implement a global HIV/AIDS policy, which ensures a consistent approach to tackling HIV/AIDS for all Chevron employees. That approach includes awareness and prevention programs, and assures that any employee or dependent suffering from the virus will have access to treatment.

That approach includes awareness and prevention programs, and assures that any employee or dependent suffering from the virus will have access to treatment.

In Angola and Nigeria, the company implements Prevention of Mother-to-Child Transmission (PMTCT) programs through which Chevron clinicians educate employees, establishing a culture that encourages testing and treatment, fights stigma against HIV and provides comprehensive medical care for employees and their qualified dependents.

BCLC: What have these workplace programs or policies achieved?

Zygocki: So far, Chevron has trained 30,000 employees in AIDS awareness and prevention. We’ve made great strides addressing stigmas and obstructive cultural norms, and have taken particular care to foster a culture that battles the fear and ambiguity so often associated with HIV.

We’re very proud of our results: for eight years in Angola and 12 years in Nigeria, Chevron has had no reports of mother-to-child transmission of HIV among employees or their qualified dependents.

We have taken particular care to foster a culture that battles the fear and ambiguity so often associated with HIV.

Our progress inside the company inspired us to step up and support the communities where we operate. In 2008, we became the first Corporate Champion of the Global Fund and invested $30 million, $20 million of which has helped to support HIV/AIDS programs in Nigeria, South Africa, Thailand, and Indonesia.

In 2011, we committed $25 million to the U.S. Fund for the Global Fund to support programs dedicated to fighting HIV/AIDS and reducing mother-to-child transmission of the virus. Last year, we pledged $20 million to the UN’s mission to eliminate mother-to-child HIV transmission by 2015. In conjunction with these plans, in July of this year we announced our latest partnership: a new collaboration with Pact, mothers2mothers, the Business Leadership Council and the Global Fund, dedicated to the elimination of mother-to-child transmission of HIV in Angola, Nigeria, and South Africa. 

BCLC: What challenge(s) has your company faced in the workplace effort to fight HIV/AIDS, and how has it been overcome?

Zygocki: Fear and confusion are challenges any individual or organization hoping to combat HIV/AIDS must address. We work to address them internally by educating our employees, cultivating a culture that encourages testing and treatment, and directly addressing stigmas and obstructive social norms associated with the disease.

In Angola, for example, we partnered with Population Services International to create a Knowledge, Attitudes, and Practices survey to determine any specific stigmas our employees associated with HIV/AIDS, and to identify ways to improve education and clarify misconceptions. That survey informed the foundation of our program.

For instance, we found that mothers were afraid to not breastfeed their babies because of cultural norms. As a result, we employ psychologists to work with new mothers and ensure familial pressure isn’t so strong that the mothers could obstruct their treatment by breastfeeding. Nurses complete home visits nearly every day to support the moms, and make sure their babies are receiving formula.

Ultimately, we rely on a corporate culture based on trust and respect, so that our employees know that there are never negative repercussions at work for getting tested and seeking treatment for any disease, including HIV/AIDS.

Ultimately, we rely on a corporate culture based on trust and respect.

[Photo and Video Credit: Chevron]

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Western Union Launches Innovative Financial Platform for NGOs Worldwide

Last week at the Clinton Global Initiative, Western Union President and CEO Hikmet Ersek announced the company’s newest program NGO Global Pay, a financial platform specifically designed to meet the payment needs of non-profit, non-governmental organizations (NGOs) and the people they serve, all over the world.

Western Union has taken the shared value model and strategically designed their Social Ventures Business Unit to effectively leverage the company’s people, product and business acumen to bring increased services to non profits in markets around the globe.

Western Union’s Senior Vice President of Social Ventures, Joseph Cachey, will be speaking at BCLC’s Global Conference during our session "Business Solutions for the Middle of the Pyramid," discussing this very topic.

You can learn more about Western Union’s NGO Global Pay Program in the recent Fast Company article: Clinton Global Initiative: Western Union Announces NGO Global Pay 

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NPSIA-PT&D Summer Residence Option programs

Home / News / NPSIA-PT&D Summer Residence Option programs

We are pleased to announce that many of our programs scheduled for the late spring and summer now come with a Residence Option. Trainees from across Canada and the world can now arrange their accommodation and meals though NPSIA-PT&D while attending one of our many professional training events scheduled from May to August 2010.

Consult the program description or registration form to determine if a Summer Residence Option is available.

Posted on Monday, March 8th, 2010 in News Feed for all posts filed under News

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Inaugural Practical Certificate in International Social Protocol Program

Home / News / Inaugural Practical Certificate in International Social Protocol Program

25 participants completed training in the half-day workshop lead by Margaret and Larry Dickenson for new and current NPSIA students, recent alumni and special guests.

Posted on Friday, September 19th, 2008 in News Feed for all posts filed under News

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Practical Certificate in Consular Affairs Management program

Home / News / Practical Certificate in Consular Affairs Management program

April 18-22, 2009 – Practical Certificate in Consular Affairs Management program run at the Azerbaijan Diplomatic Academy in Baku, Azerbaijan.

Former Canadian Ambassador and NPSIA-PTD Training Fellow, Mr. Andrew Robinson with the participants of the ADA’s Advanced Foreign Service Program.

Posted on Thursday, April 23rd, 2009 in News Feed for all posts filed under News

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NPSIA-PT&D’s new Practical Certificate in Federal Governmental Affairs Management

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NPSIA-PT&D is pleased to offer our newest professional training program the intensive 4-day Practical Certificate in Federal Government Affairs Management workshop.  Specifically designed for new representatives of Governement, their staff and new members of the Public Service this program will be made available shortly in both open-registration and custom / sponsored basis.  This program is available in both French and English 

To learn more visit www.carleton.ca/npsia-ptd/

Posted on Thursday, May 5th, 2011 in News Feed for all posts filed under News

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Last days to register in the Failed and Fragile State Analysis workshop

Home / News / Last days to register in the Failed and Fragile State Analysis workshop

Only a few days remaining to register for the Practical Certificate in Failed and Fragile State Policy Analysis featuring NPSIA’s own Dr. David Carment and Dr. Yiagadeesen Samy.  Learn more at www.carleton.ca/npsia-ptd/

Posted on Tuesday, June 11th, 2013 in News Feed for all posts filed under News

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NEW Masters Certification in International-Critical Infrastructure Protection Program.

Home / News / NEW Masters Certification in International-Critical Infrastructure Protection Program.

NPSIA-PT&D will issue our first Masters Certificates in International-Critical Infrastructure Protection this June in conjuction with the HPI – Hugh A. Palmer Inc. Pipeline Security SpecialistTM Programme. 

Designed to support global industry and professional  accreditiation in association with sector educators and learning and development institutions, NPSIA-PT&D’s Masters Certification program will be launched this spring.  Participants who complete the entire HPI – PSS programme will be the first recipients of the Masters Certificate in International-Critical Infrastructure Protection. 

The HPI – Hugh A. Palmer Inc. Pipeline Security Specialist Programme will run at Carleton University from June 1 to June 11, 2010.

To learn more about the HPI – PSS Programme this June  or NPSIA-PT&D’s Masters Certification for professional accreditation visit us at www.carleton.ca/npsia-ptd/

Posted on Friday, April 16th, 2010 in News Feed for all posts filed under News

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First professional certificate workshops for the 2010 – 2011 Calendar year!

Home / News / First professional certificate workshops for the 2010 – 2011 Calendar year!

Join us this December when we feature two popular 4-day workshops: the Professional Certificate in International Negotiation program and the Professional Certificate in International Policy – Analysis to Evaluation.

Both workshops are delivered in a 2-step workshop format.  International Negotiation is offered over consecutive days, from Tuesday December 7 to Friday December 10, 2010.  International Policy will be offered over two weeks with Step 1 on Dec 13 & 14 and Step 2 on Dec 20 and 21.

Visit www.carleton.ca/npsia-ptd/ to learn more!

Posted on Friday, October 8th, 2010 in News Feed for all posts filed under News

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Our latest Manager’s Certificate in I-CIP workshop completed in Istanbul!

Home / News / Our latest Manager’s Certificate in I-CIP workshop completed in Istanbul!

NPSIA-PT&D would like to thank HPI-Hugh A. Palmer Inc. for the outstanding workshop recently run in Istanbul Turkey and to our attendees from BP, Nabucco Pipeline, DISI Water of Jordan and Risk&Co for making our Manager’s Certificate in International-Critical Infrastructure Protection – Pipeline and Linear Network Security a success.  This workshop was held at the Crowne-Plaza Old City, Istanbul from March 18-22, 2013. 

Our next workshop will be held from September 29 to October 2, 2013 in Manama Bahrain.  Please consult our catalogue for further details.

Posted on Tuesday, April 9th, 2013 in News Feed for all posts filed under News

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Advanced Certificate in International Biological Sciences Security – Certificat supérieur en gestion de la sécurité en sciences biologiques internationale

June 3 to 6 our workshop in Intergovernmental Negotiation

Home / News / June 3 to 6 our workshop in Intergovernmental Negotiation

THE PROFESSIONAL CERTIFICATE IN INTERGOVERNMENTAL NEGOTIATION Dates:  June 3 to 6, 2013

Registration:  Registration for this workshop is now open.  To participate please download the registration form here.
Fee: $3000 + HST

Posted on Monday, March 18th, 2013 in News Feed for all posts filed under News

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